Our Story
Elizabeth Stilwell, MBA, CRCR
Elizabeth has over 20 years of experience working in patient scheduling, billing, customer care, contact center operations, and management. Her background in billing services allows her to identify opportunities and resolve errors made on medical claims. During the pandemic, she assisted a neighbor with medical bills from a local hospi
Elizabeth has over 20 years of experience working in patient scheduling, billing, customer care, contact center operations, and management. Her background in billing services allows her to identify opportunities and resolve errors made on medical claims. During the pandemic, she assisted a neighbor with medical bills from a local hospital system. He and his husband were disabled, he was a veteran, and they had extensive medical bills. The couple had a household income that was very low. No one had explained to them that there was a financial aid process they could apply for that may waive their medical bills. Once she educated him, he saved by eliminating all his copays and signing up for the financial aid they needed. The neighbor never disclosed how much he saved but said he would always be grateful.
This made Elizabeth realize there may be a market for individuals who can't understand the complexity of today’s healthcare system. She discussed the idea with her partner, Tina Montigny, who has managed the patient billing for a busy private physical therapy clinic in Decatur, GA for 8 years. Her experience includes working closely with Medicare/Medicaid, researching insurance claims, and resolving complex billing situations. They decided to form Peace of Mind Medical Billing Advocates, LLC to provide education and resolution to patients’ medical bills.